Deciding to use a B2B online shop is closely linked to the important decision of implementing a digital strategy. The key to success of any powerful digital strategy is the implementation of a fully modular and customized E-Commerce-Platform that is integrated with the needs and systems of your company allowing for a genuine improvement of the entire customer experience and journey.
Which platform fits your digital strategy?
All too often we are seeing companies failing to implement strong digital strategies that take future requirements into consideration and ultimately end up implementing B2B online shops that prove unfit to meet the ever increasing growth and expectations of customers over time.
Ideally a B2B solutions should grow with your company and its requirements and be expandable to include features such as:
- The inclusion of a knowledge portal for your customers,
- A dealer platform for your distribution network to fuel your omnichannel strategy,
- A fully-fledged Digital Experience Platform that maps all facets of your business in one platform.
Ensure success with B2B interfaces
Nowadays, simply having an online shop is no longer sufficient to guarantee your brand's success.
Your B2B customers use many channels and expect an outstanding customer experience throughout their journey. As well as needing reliable information regarding availability of desired products at their individually agreed conditions, they want to be able to find out about products and their uses quickly and efficiently online without having to call customer service.
Achieving this and reaching your company’s goals is only possible if we connect and merge the data between your company’s internal systems such as ERP, CMS and PIM with your online shops.
The right interfaces are therefore a decisive factor when choosing a B2B e-commerce solution:
If your internal tools (ERP, PIM, CMS, CRM, MAM) can be securely and reliably connected to the online shop, your processes can be interlinked online.
With current product data from the PIM, prices and customer data from the ERP and useful content from the CMS, you can offer your customers an outstanding experience. If you also integrate your distribution network for a dealer search, then seamless omnichannel procurement is complete.
The ideal B2B e-commerce platform
Our modular silver.eShop software, the B2B e-commerce platform from silver.solutions, is the perfect and proven future proof solution to guarantee your business’s long term success.
Our solution is not only a B2B online shop, but also a full service integrated professional content platform that supports your Omnichannel strategy and can be expanded into a Dealer Platform or even a Digital Experience Platform with personalized offers, information and services. Utilizing features that you really need and expanding the platform as your business takes its next steps in its B2b E-Commerce strategy.
What makes silver.eShop so unique is the ability to connect your ERP securely and quickly. The software is ideally prepared to merge with existing business processes from ERP systems such as Dynamics NAV or SAP. For the integration with PIM, CRM and other systems, the platform relies on open interfaces that seamlessly connect.
silver.eShop supports headless commerce in order to offer every customer the optimal shopping experience, no matter which channel they use. Our solutions supports your strategy in B2B commerce with a modern, future-proof architecture. This means that you are well prepared for tomorrow's requirements, even those that you do not even have on your radar today.