silver.eShop for SAP offers extensive online shop functions for successful e-commerce and at the same time is the foundation for a comprehensive digital platform that directly uses data and processes from your SAP. Offer individual prices to your customers directly from the ERP, provide up to date customer information and sales documents as well as self service functionality 24/7: Your customers will profit from better service and your sales staff can focus on selling.
silver.eShop extends your SAP system by an additional sales channel: B2B e-commerce.
Your customers can clearly see the prices defined in the ERP, irrespective of the complexity of the price logic defined in SAP.
During the ordering process, your customers can choose from existing delivery addresses. They can call up invoices and delivery notes in the shop and see any changes immediately, for example, changes that may have occurred as a result of delivery delays.
silver.eShop is fast and secure, as the online shop uses highly optimised integration for SAP - your online product range is still accessible even during maintenance work in the SAP system.
This saves not only time and money for your business, it also increases customer retention, as your shop reliably provides the customer with up-to-date information from your ERP.
Product data from SAP
silver.eShop is able to import product master data from SAP. silver.eShop also offers a highly convenient option to enrich products in the shop by the addition of marketing texts, videos, images or PDFs.
It is also possible to integrate your SAP product lifecycle management (PLM) system, for example, to offer PDFs or other documents in the shop.
Nowadays, a shop solution should be able to do more than simply sell, it has to support the digital development of your business as a whole.
silver.eShop compiles data from different business systems and uses this information to serve each customer optimally.
In practice, a large number of customers also run a PIM (Product Information System) alongside SAP.
In a PIM system, product data can be recorded and stored conveniently and centrally for various channels. silver.eShop offers a specially developed interface for PIM systems, which can process even complex product data quickly and easily.
We offer interfaces with current PIM systems such as Contentserv, Informatica, OpusCapita (formerly JCatalog) or Akeneo.
The shop automatically creates individual product catalogues according to the specific customer range, displays the entire sales process online (requests for quotations, contract negotiations, framework agreements etc.) and digitally integrates and depicts all necessary after-sales activities (service and return processes, repair orders). And that’s not all. In many projects, silver.eShop has proven itself as an automated interface with large e-procurement systems of suppliers and customers.
Using the integrated full-featured CMS system, B2B providers can also meet the modern requirements of "Content & Commerce" (also known as Content Driven Commerce). Because e-commerce is about so much more than simply generating relevant content to stay one step ahead of the competition. Combined with clever personalisation, significant added value is offered to the customer. For further information on CMS, please see "eZ Enterprise".
The digital integration and representation of all company processes is a fundamental component of digital transformation. The e-commerce solution silver.eShop for SAP is specially designed for this purpose, laying the foundations for a successful future.
Optimised SAP interface
silver.eShop uses the web.connector to communicate with your SAP system, which supports many different SAP versions from SAP R/3 or SAP 6.0. The Business Connector, SAP NetWeaver system (XI system) or SAP PI (Process Integration) can be used as a technical interface.
Integration of an enterprise service bus such as ESB X4 from SoftProject is also possible.