silver.eShop for SAP offers extensive online shop functions for successful e-commerce and at the same time is the foundation for a comprehensive digital platform that directly uses data and processes from your SAP. Offer individual prices to your customers directly from the ERP, provide up to date customer information and sales documents as well as self service functionality 24/7: Your customers will profit from better service and your sales staff can focus on selling.
silver.eShop for SAP is a B2B shop system that was designed for the requirements of this modern and successful ERP system. It uses the processes coordinated in the ERP and adds an important additional sales channel for your company: B2B e-commerce.
B2B customers see exactly the customer-specific prices defined in the ERP, regardless of how complex the pricing logic in SAP is.
During the ordering process, your customers can choose from existing delivery addresses and goods recipients. Customers can call up invoices and delivery notes in the shop and immediately see changes that arise, for example, due to delivery delays.
This not only saves your company time and money, but also increases customer loyalty, as the shop reliably provides the customer with the latest information from your ERP.
silver.eShop is secure and fast because it uses a highly optimised integration for SAP. Your online offer is still accessible even if you carry out maintenance work in SAP. Your customers rightly expect e-commerce around the clock.
Integrated e-commerce with SAP
silver.eShop is able to import product master data from SAP. Even extensive product catalogs can be updated in a short time thanks to the perfectly coordinated SAP interface of the e-commerce solution. Your employees maintain the products in the same way as they are used to. This reduces training costs and simplifies data maintenance.
Additionally, silver.eShop also offers a highly convenient option to enrich products in the shop by adding marketing texts, videos, images or PDFs.
In practice, a large number of customers also run a PIM (Product Information System) alongside SAP. In a PIM system, product data can be recorded and stored conveniently and centrally for various channels. silver.eShop offers a specially developed interface for PIM systems, which can process even complex product data quickly and easily. We offer interfaces with current PIM systems such as Contentserv, Informatica, OpusCapita (formerly JCatalog) or Akeneo.
It is also possible to integrate your SAP product lifecycle management (PLM) system, for example, to offer PDFs or other documents in the shop.
A B2B e-commerce platform for your digital strategy
Nowadays, a shop solution should be able to do more than simply sell, it has to support the digital development of your business as a whole. silver.eShop compiles data from different business systems and uses this information to serve each customer optimally.
The shop automatically creates individual product catalogues according to the specific customer range, displays the entire sales process online (requests for quotations, contract negotiations, framework agreements etc.) and digitally integrates and depicts all necessary after-sales activities (service and return processes, repair orders). And that’s not all. In many projects, silver.eShop has proven itself as an automated interface with large e-procurement systems of suppliers and customers.
Using the integrated full-featured CMS system, B2B providers can also meet the modern requirements of "Content & Commerce" (also known as Content Driven Commerce). Because e-commerce is about so much more than simply generating relevant content to stay one step ahead of the competition. Combined with clever personalisation, significant added value is offered to the customer.
The digital integration and representation of all company processes is a fundamental component of digital transformation. The e-commerce solution silver.eShop for SAP is specially designed for this purpose, laying the foundations for a successful future.
Optimised SAP interface for the B2B shop
silver.eShop uses the web.connector to communicate with your SAP system, which supports many different SAP versions from SAP R/3 or SAP 6.0. The Business Connector, SAP NetWeaver system (XI system) or SAP PI (Process Integration) can be used as a technical interface.
Integration of an enterprise service bus such as ESB X4 from SoftProject is also possible.